Return Policy

Approved By Eva

At Approved By Eva, we want you to love your purchase. If you are not completely satisfied, we are happy to help. We carefully curate and inspect every item before it is shipped. Due to the nature of resale merchandise, all sales are subject to the policy below.

Return Eligibility

Returns are accepted within 7 days of confirmed delivery.

To request a return, you must email us at Support@ApprovedByEva.com with:

  • Your order number

  • Reason for return

Return requests submitted after 7 days of delivery will not be accepted.

Return Shipping

If your return is approved:

  • We will provide a prepaid return label.

  • The cost of the return label will be deducted from your total refund.

  • Original shipping fees (if applicable) are non-refundable.

Customers may not use their own return label unless approved in writing.

Condition Requirements

Due to the resale nature of our business, items must be returned in the exact condition received.

Returns will be denied if the item shows:

  • Signs of wear

  • Odors (perfume, smoke, etc.)

  • Stains or marks

  • Damage

  • Alterations

  • Missing tags (if originally attached)

All returned items are thoroughly inspected upon receipt.

If the item does not pass inspection, it will be shipped back to you at your expense.

Refund Processing

Once your return is received and approved:

  • Refunds will be issued to the original form of payment.

  • Please allow 2–5 business days for the refund to process, depending on your bank or payment provider.

Final Sale

The following items are final sale and not eligible for return:

  • Items marked “Final Sale”

  • Discounted items or percentage off sale items

  • Intimates, swimwear, or accessories

  • Items purchased during special sales events

Chargebacks & Fraud Protection

All items are documented and photographed prior to shipment.

We reserve the right to dispute any fraudulent chargebacks or claims, including instances where returned items do not match the original shipped item.

Exchanges

We do not offer direct exchanges. If approved, customers may place a new order once their refund is processed.